A couple of years ago, I wrote this initial blog. It was in response to a client that seemed to have a “class” issue. Not that didn’t have class but rather certain classes of people dressed and responded to casual days in different ways. I thought it would be good to revisit this post, make a few updates, and reblog it.
Some of you might be saying that I am back to digging for content; that I am getting into fashion now. This is actually more about how organizations work and operate. I have actually been writing more on organizational and management patterns since I honestly believe this is where your greatest impediments to improving efficiency, innovation, and overall satisfaction are.
Over the past 10 years or so, I have worked with several organizations that are trying to create a more casual and friendly environment. Some of them are going a bit to one side of the extremes and buying low couches, changing the lighting, installing multiple game consoles, etc. in the attempt to show a “hipper” working space. Some others have just tried to institute “casual days” or, as one organization has done, “casual summer.” And I think that any attempt to lighten the mood and lessen the restrictions that actually PUSH quality employees away is a great thing (as long as it is backed by your true culture)!
There is one trend that I see is problematic, however – “management” does not generally engage in such things. Take for instance the iconic hipster lounge. Can your VP be found hanging out talking with people getting a cup of Blue or Ethiopian Yirgachefe from 4am Roasters (my favorites right now – check them out!)? Or is their time spent mostly convincing even higher management of the value of the development program? You know, the lounge is also a good place to collaborate with the individuals that make the organization great and gather ideas. It is also a place to connect with and create “top-down” transparency – an extremely important fix to the problem that “the worker doesn’t know what is going on” and, may I add, a much more functional solution than the “all hands department meeting.” By the way, that was free – I won’t charge for that. 🙂
To the title of the blog, however, it might seem innocuous that senior managers wear slacks or a jacket on days that are considered casual. But what are we saying when we do these kinds of things? For emerging agile organizations or those in the midst of some organizational change, this can be a sign of an anti-pattern that says, “I am going to distinguish myself from the rest of the ‘workers’ by wearing a suit.” It might not be intentional and it is, more than likely, not deliberately harmful. For the agile coach, it could be a way to identify those who might be resistant to change or who are having a difficult time simply adjusting to a new concept. It is also a great way to explain that all of us are teachers and that what we do is sometimes more telling than what we say.
I urge, then, leadership to do just that – lead. Be the example of what you want your developers, business managers, etc. to be. Do you want the organization to act as a team? Then be the first to create patterns of teamwork. Do you want to see increased transparency? Then be the innovator of transparency! Do you want your team to be refreshed and rock the work week? Well, that one will have to wait for another time.
I welcome your thoughts around this matter!